How to Set Up a CS 1000 for LENS/Locate911

I recently answered a post on tek-tips about how to set up the CS 1000 to relay its E911 emergency call information to our LENS and Locate911 products, and thought I'd replicate the information here also. The process isn't hard, but if you don't spend a lot of time in the CS 1000 overlays, it may seem a little intimidating.

The information in this post applies to the following eTelemetry products:

• Locate911-N
  
• LENS Appliance
• LENS Server Software
• LENS (Trial Version)

I've tested the instructions on the CS 1000 release 4.5, 5.0, and 5.5. If you have a different software release, please post a comment with your experiences. Questions on the process are also welcome. If you have more than one CS 1000 on your ELAN, simply do this once on each.

1. Connect to the CS1000 using the cslogin command from a signaling server (or connect directly if you prefer)
2. Log in as a user with administrative privileges
3. Enter the LD 117 command overlay
4. Use prt open_alarm to see what devices are set to receive alarms
5. Find an empty # and then issue the command: set open_alarm <#> <IP Address of LENS/Locate911>
6. Exit out of the overlay by typing ****
7. Enter the LD 43 command overlay
8. Save and Backup the configuration by issuing the EDD command
9. Exit out of the overlay by typing ****
10. Log out of the CS1000 by typing LOGO
11. Disconnect by typing ~. at the command prompt.

At this point, the eTelemetry server should receive every alarm generated by the CS 1000. Install and run the Alert Agent on any Windows machine, and point it at the IP address of the eTelemetry server.

Now, any time an emergency call or misdial is detected on the CS 1000, the eTelemetry Server will send a message to the Agent,. The Agent will display an Alert Details window like the one on the right and scream like crazy until it is dismissed.

What is Locate911?

Locate911, and its sister product LENS, are network appliances designed to enable companies more easily to comply with local E911 regulations. LENS works by alerting on-site personnel that a 911 call has been made, along with where the call was placed. This enables local first responders to respond to the scene of an emergency, and then to assist public safety officials when they arrive, saving time and perhaps lives in the process.

Locate911 adds to LENS by solving the problem of finding VoIP phones that can potentially move around the enterprise network without administrative involvement. When a VoIP phone makes a 911 call, there is no guarantee that the address information sent to Public Safety bears any resemblences to the phone's actual location. Locate911 tracks these VoIP phones as they move around, updating its internal database with the phone's actual location. This location can then be reported back to the PBX so that it can take appropriate action when routing the 911 call.

LENS is currently available for Nortel's CS 1000 line of PBXes, with other PBX support coming. Locate911 is available in a variety of configurations, including specific releases for Nortel CS 1000 and other PBXes. See www.locate911.com for more information.

From time to time, I will post information about upcoming product releases, technical information, bug fixes, patches, and other product-related issues.